CTPAT Consultant
Location: Strongsville, OH (Remote)
Company Overview
Veroot serves logistics companies, the 4 th largest industry in the world. These companies need a lot of
help maintaining compliance and meeting government regulations. At our core, Veroot is a Software as
a Service (SaaS) company, so our process and methods are built on top of our flexible software to meet
our client’s compliance needs. A qualified candidate will learn how to successfully consult a customer
through their Customs Trade Partnership Against Terrorism (CTPAT) application, annual review and/or
validation. We will train our new candidate on how to interact with the customer and build the
deliverables.
Who do we serve
Veroot serves thousands of customers all over the world including publicly traded companies like DHL,
Allstates WorldCargo, DSV, retail brands like K-Swiss and Jordache, but also many small and mid-sized
companies. Our customers are like family and love the work we do for them!
Position Overview
Veroot is seeking a CTPAT Consultant to join our amazing team. Veroot is the leader in logistics
compliance software, and we are growing! We make the world a better place by providing software and
consulting solutions that drive our client’s critical processes and we need your help.
The right team member will have a positive attitude, confidence, a sense of humor, and the ability to
work with a diverse team to meet our goals. You must be a team player as it is critical to your success in
our organization that you work well with others. Much of our interaction with clients and team
members happen virtually. Meaning you have to be comfortable with voice, video, email, and chat. This
roll requires excellent time management skills and extreme attention to detail with the ability to pivot
when high priority tasks arise. We obsess on getting good results for our customers and believe in
quality over quantity every time.
You will work on consulting based CTPAT projects with strict deadlines. This means helping our
customers with understanding program criteria and compliance. At the current time we are uniquely
positioned to offer a hybrid opportunity. If you can handle the challenge, you’ll learn many new skills,
and quickly make yourself an integral part of the team.
Key Responsibilities:
• Consult new clients on the essentials of CTPAT compliance
• Assist clients with application, annual review and/or validation deliverables.
• Identify compliance and regulation issues and suggest viable solutions.
• Re-engage and manage recurring CTPAT annual reviews and validations.
• Maintain standards for response times and communication
• Notify leadership of patterns in client inquiries so solutions can be improved, or technology
development can be planned
• Strive for 100% client satisfaction, and 100% client retention
Candidate Requirements
• Bachelor’s degree
• 1+ years of relevant customer consulting experience in a software environment
• Ability to focus and execute in a hybrid working environment
• Strong time management skills
• Comfortable with all forms of electronic communication – Zoom/Teams, Slack, Email
• Willingness to complete repetitive tasks often with quick turnaround time
• Comfortable with the fast-paced, change-oriented world of a thriving startup
• Ability to think outside the box to improve processes and create additional value
• Must be process driven, possess strong communication skills and careful attention to detail
Veroot offers:
• Competitive Salary
• 401K
• Healthcare
• Paid Vacation + 10 holidays
• Flexibility on sick time
• Ability to work from home
• Opportunity to grow with the company
• Quarterly work lunches if in the Ohio region- these are a lot of fun!